Knowledge & Help
Frequently Asked Questions
Everything you need to know about our fiber line setup, billing methods, router specs, and network maintenance.
Once you submit your order and complete payment verification, our optical survey team contacts you within 2 hours. Physical cabling and ONU router activation are typically completed within 24 to 48 hours depending on your building access.
Yes! All ProJuctinet residential and business fiber plans offer identical download and upload speeds (e.g. 50 Mbps down and 50 Mbps up) with absolutely no data transfer limits or Fair Usage Policy (FUP) throttling.
We accept instant automated payments through bKash, Nagad, SSLCommerz (Visa, Mastercard, NexusPay), Stripe for international cards, and direct manual Bank transfer with transaction slip verification.
Yes. Every new connection includes an Optical Network Unit (ONU) configured for your fiber line. Depending on the plan tier, we also offer high-performance Dual-Band Wi-Fi 6 routers complimentary on 6-month advance subscriptions.
Yes, Real Static Public IPv4 addresses are available as an add-on for any plan (৳300/month) and are included free of charge with Gamer Ultra 100 and Enterprise 200 packages.
You can log into your Customer Self-Care Portal at any time to open a ticket, monitor resolution progress, and message our Network Operations Center. Alternatively, our 24/7 hotline at +880 9612-888999 is always open.
Our system sends automated email and SMS reminders 7 days and 3 days before your due date. A 3-day grace period is provided after expiry before connection suspension. Reconnection is instantaneous upon online bill clearance.
Can't find the answer you're looking for?
Our support engineers are standing by 24 hours a day to assist you with customized configurations.